Customer AV Support Tech
Company: Eos
Location: Fremont
Posted on: May 3, 2024
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Job Description:
WHO WE ARE:EOS IT Solutions is a leading IT and global video
collaboration company. We specialize in innovative IT and video
conferencing solutions, which empower businesses and organizations
throughout the world. With teams of qualified IT support engineers,
EOS IT Solutions offers a fast and reliable service to our
clients.POSITION OVERVIEW:The AV Customer Support provides
technical assistance to clients of audio-visual conferencing
equipment and systems. This position provides operational support
to customers. You will be responsible for monitoring and
troubleshooting meetings, keeping track of dashboards, and
providing excellent customer service. Strong critical thinking
skills are required.Hybrid position - 3 days a week onsiteWHAT
YOU'LL DO:Proactively support issues reported via email, chat,
phone, and other client support mediumsMonitor regional and global
feedback groups and tasks for Video Conferencing issues and triage
accordinglyDispatch maintenance services for all conference room
technical systems and infrastructureRemotely troubleshoot local
issues with customers for their meetings and events and escalate as
neededFile service tasks to an assigned task queue to service
support requests for maintenance/repairMonitor operational
dashboards for service health and escalate appropriatelyParticipate
in special projects including but not limited to process creation
and general documentationSupport VC Ops team as required in user
and interdepartmental communicationProvide biweekly communication
to upper management around maintenance support requests and
trending issues WHAT YOU NEED TO SUCCEED:Excellent Customer Service
SkillsHigh attention to detailWord, Excel and general computer
skillsExcellent written and spoken communicationBasic technical
understanding of Video and Audio Conferencing Systemsby Jobble
Keywords: Eos, Pleasanton , Customer AV Support Tech, Other , Fremont, California
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