Staff Desktop Support Engineer
Company: Tbwa Chiat/Day Inc
Location: San Jose
Posted on: February 1, 2025
Job Description:
Archer is an aerospace company based in San Jose, California,
building an all-electric vertical takeoff and landing aircraft with
a mission to advance the benefits of sustainable air mobility. We
are designing, manufacturing, and operating an all-electric
aircraft that can carry four passengers while producing minimal
noise.Our sights are set high, and we believe that diversity in the
workplace is what makes us smarter, drives better insights, and
will ultimately lift us all to success. We are dedicated to
cultivating an equitable and inclusive environment that embraces
our differences and supports all of our team members.What You'll
Do:The Staff Desktop Support Engineer will be part of a team
responsible for end-user support, administration of user accounts
and SaaS applications, and endpoint support of Archer's
manufacturing infrastructure. You will be responsible for:
- Tier 2 Mac/Windows/Linux end-user support and
troubleshooting
- Hands-on support of Archer's manufacturing client systems
- Own Archer's IT/manufacturing relationshipWhat You Need:
- 7+ years hands-on experience with:
- Windows/Linux client & Mac OS support (including command line
interface)
- Okta/AD account management
- Google Workspace support: GAM / GAM Advanced
- 5+ years experience
- Excellent troubleshooting skills and able to resolve technical
issues
- SaaS application administration experience such as: Slack,
Zoom, Druva
- Understanding of cybersecurity principles and use in daily
tasks and projects
- Knowledge of networking concepts and protocols (TCP/IP, DNS,
DHCP, VLANs, etc.)
- Zebra Barcode Printer / Scanner support & configurationBonus
Qualifications:
- Scripting (PowerShell, bash)
- PythonPlease note that this job description is intended to
provide a general overview of the position and does not include an
exhaustive list of responsibilities and qualifications.At Archer,
we aim to attract, retain, and motivate talent that possess the
skills and leadership necessary to grow our business. We drive a
pay-for-performance culture and reward performance that supports
the Company's business strategy. For this position, we are
targeting a base pay between $124,800 - $156,000. Actual
compensation offered will be determined by factors such as
job-related knowledge, skills, and experience.Equal Opportunity
Employer:Archer is proud to be an Equal Opportunity employer
committed to diversity and inclusivity in the workplace. All
aspects of employment are decided on the basis of merit,
qualifications, and business needs. We do not discriminate based on
any characteristic protected by federal, state, or local
laws.Archer is committed to working with and providing reasonable
accommodations to job applicants with physical or mental
disabilities. Applicants who may require reasonable accommodation
for any part of the application or hiring process should provide
their name and contact information to Archer's People Team at
people@archer.com. Reasonable accommodations will be determined on
a case-by-case basis.Custom Application Question:In order to comply
with U.S. export control laws and regulations, applicants for this
position who are non-U.S. nationals may need to obtain an
export-control license to access certain restricted data and/or
information. To the best of your knowledge, is there a possibility
that you may need to acquire an export-control license?
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Keywords: Tbwa Chiat/Day Inc, Pleasanton , Staff Desktop Support Engineer, Engineering , San Jose, California
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