Strategic Account Manager

Company: Sanas
Location: Palo Alto
Posted on: October 20, 2024

Job Description:

Sanas is revolutionizing the way we communicate with the world's first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.Sanas is a 100+ strong team, established in 2020. In this short span, we've successfully secured over $50 million in funding. Our innovation has been supported by the industry's leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.Are you passionate about building strong client relationships and driving business growth? Do you thrive on solving complex challenges and crafting strategic solutions? If so, we'd love to meet you! Your primary focus will be to understand the client's strategic objectives and align our products/services to help them achieve their goals. You will act as the main point of contact, ensuring customer satisfaction, driving business growth, and identifying new opportunities for collaboration.Key Responsibilities:

• Serve as the primary contact for key accounts, fostering long-term relationships based on trust and mutual success.
• Regularly engage with clients to understand their business needs, challenges, and goals.
• Develop a deep understanding of the client's industry and market to anticipate their needs.
• Work closely with clients to develop and execute strategic account plans that align with their business objectives.
• Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling relevant products/services.
• Collaborate with internal teams (sales, marketing, product development) to deliver tailored solutions that meet client needs.
• Monitor account performance and client satisfaction, addressing any issues or concerns promptly and effectively.
• Track and report on key account metrics, including revenue growth, customer retention, and profitability.Qualifications:
  • Bachelor's degree in Business Administration, Operations, or a related field (MBA preferred).
  • 5+ years of experience in account management, sales, or a related client-facing role, preferably in a B2B environment.
  • Proven track record of managing and growing key accounts, with a focus on strategic planning and execution.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to understand and articulate complex solutions to both technical and non-technical audiences.
  • Experience with CRM software and data analysis tools.
  • Ability to work independently and as part of a team, with a proactive and results-driven mindset.
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Keywords: Sanas, Pleasanton , Strategic Account Manager, Executive , Palo Alto, California