Director of Academic Operations
Company: San Francisco Bay University
Location: Fremont
Posted on: October 26, 2024
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Job Description:
About San Francisco Bay University: San Francisco Bay University
(SFBU), an independent, nonprofit, WASC-accredited university
situated in the heart of Silicon Valley in Fremont, California,
seeks an innovative and experienced Director of Academic Operations
to provide leadership and oversight of the Registrar's Office and
PDSO. SFBU has a long history of attracting and serving
international students in California, with Fall 2024 enrollment
boasting students from over 40 different countries. SFBU is
currently experiencing a period of growth as many of our enterprise
systems (Admissions, Student Success, SIS) are migrating to
Salesforce. We seek an experienced, student-focused leader to help
manage the SIS migration, document processes, implement real-time
improvements, and provide excellent service to students on campus
and remotely.
At SFBU, students come first. We prioritize students' needs by
fostering personal engagement among students, faculty, and staff.
We are committed to providing affordable quality education with a
deep commitment to diversity, equity, inclusion, and social
justice.
SFBU is a challenger brand that aims to disrupt higher education by
removing common barriers to help students succeed. SFBU's mission
is to provide diverse learners with inclusive, innovative, and
inspirational education for lifelong personal and career success.
Our vision is to establish a benchmark for engaged and
transformative higher education, serving as a model both nationally
and internationally, all in pursuit of the common good.
Position Overview: Reporting directly to the Associate Provost, the
Director of Academic Operations provides strategic leadership and
oversees key academic administrative functions, including
supervising the Registrar and Principal Designated School Official
(PDSO) to ensure efficient and compliant management of student
records and SEVIS-related processes. This role also operationalizes
SFBU's systems migration to Salesforce SIS, optimizing academic
operations for scalability, and enhanced data management. The
Director of Academic Operations will serve as a key liaison between
departments, ensuring alignment between academic processes, student
services, and compliance standards. This is a full-time, exempt
position, located in Fremont, CA, with a flexible/ hybrid schedule
available.
Responsibilities:
Develop scheduling strategies that align with the SFBU's strategic
priorities and deliver consistent, high-quality outcomes.
Directly supervise the Registrar, and PDSO, providing leadership
and operational guidance in student records management, academic
scheduling, SEVIS compliance, and graduation processes.
Monitor and ensure compliance with institutional policies, FERPA
regulations, and accreditation standards.
Support the project management and successful migration of academic
operations systems to Salesforce, working closely with IT and
external consultants.
Implement quality assurance methodologies, ensure compliance, and
optimize workflows for academic processes within Salesforce,
ensuring that the system enhances efficiency and meets operational
needs.
Analyze and improve course combinations, schedule rollouts,
updates, and quality control, in collaboration with department
chairs.
Analyze and streamline academic administrative processes, including
course scheduling, registration, grading, catalog management, and
student information system workflows, to maximize efficient
processes and timelines. .
Implement best practices and standard operating procedures (SOPs)
for academic operations functions to enhance student services and
improve the student experience.
Work with academic leadership to support curricular innovation and
changes, ensuring administrative processes can support new
programmatic needs.
Oversee the preparation and submission of compliance reports,
including SEVIS updates, accreditation documentation, and
state/federal educational requirements.
Partner with institutional research, compliance, and enrollment
management teams to generate regular reports, analyzing trends in
enrollment, retention, and other key metrics.
Serve as a liaison between academic affairs, student affairs, IT,
and other key departments to ensure cohesive communication and
coordination.
Foster collaboration between academic operations, faculty, and
administrative staff to support academic excellence.
Represent the department in internal and external meetings and
committees as required.
Stay current with trends in academic operations, educational
technology, and system migrations to keep SFBU at the forefront of
operational excellence.
Required Qualifications:
Bachelor's degree and 5-8 years of experience in academic
administration, with relevant experience leading teams, working in
a registrar's office, within a higher education
organization.
Track record of successful implementation of innovative practices,
systems migration, processes, and programs including their
evaluation and assessment of CRM/data management systems.
Strong knowledge of FERPA, SEVIS, and higher education compliance
standards to continually assess and improve practices and
procedures through an equity lens.
Ability to make data-informed decisions to enhance procedures and
practices, build and maintain relationships with leadership,
faculty, staff, and other stakeholders, and balance the needs of
students and the institution.
Experience in team building, talent development, and performance
management.Excellent leadership, project management, and
organizational skills.
Ability to collaborate across departments and manage multiple
priorities simultaneously.
Strong analytical, problem-solving, and communication skills.
Preferred Qualifications:
Master's degree in student affairs, higher education, counseling,
or equivalent field.
Experience with student information and reporting systems and
tools, including SIS implementation and/or optimization within a
higher education setting.
Experience with university catalog management.
Familiarity with WASC accreditation processes, particularly in
higher education institutions.
Familiarity with data governance frameworks and database design
principles.
Demonstrated ability to lead teams in a dynamic academic
environment.
Salary:
The starting salary with some experience is $115,000-$145,000 /
year. This appointment is a 9-month term appointment,
renewable.
This position description is not intended to cover or contain a
comprehensive list of activities, duties, or responsibilities that
are required of the employee. Duties, responsibilities, and
activities may change, or new ones may be assigned at any time,
with or without notice.
Application Materials:
Interested candidates must submit the following application
materials:
● A cover letter detailing your qualifications for this position
and alignment with our mission and core values
(https://www.sfbu.edu/strategic-plan).
● Curriculum vitae.
● Contact information for three professional references.
● Applications will be reviewed immediately and continue until the
position is filled.
San Francisco Bay University is committed to diversity, equity, and
inclusion, and we welcome applications from individuals of all
backgrounds. We encourage candidates who will contribute to our
mission of fostering a diverse and inclusive educational
environment to apply.
SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is
committed to providing equal employment opportunities for all
employees and applicants for employment. SFBU does not discriminate
in employment opportunities or practices based on race, color,
religion, sex, age, national origin, disability, veteran status,
sexual orientation, or any other characteristic protected by
law.
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Keywords: San Francisco Bay University, Pleasanton , Director of Academic Operations, Executive , Fremont, California
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