Medical Operations Director

Company: MEDvidi, Inc.
Location: San Jose
Posted on: November 6, 2024

Job Description:

MEDvidi is a leading telehealth provider specializing in mental health issues. We deliver measurable treatment outcomes to our patients promptly and affordably.
We are building a complete ecosystem of solutions and apps for mental health issues to make people happy. Working at MEDvidi means that you are both building a commercially viable product and making a real, measurable impact on people's lives.
Job description:
Leadership and Strategy:

• 
  
• Develop and implement operational strategies that enhance the efficiency, quality, and patient satisfaction within the medical department.
  
• Lead, mentor, and manage a multidisciplinary team of healthcare professionals and administrative staff.
  
• Collaborate with senior management to set and achieve departmental goals aligned with the organization's objectives.
  
  Operational Management:
  
  • 
    
  • Oversee day-to-day operations of the medical department, including clinical services, patient care, and resource management.
    
  • Ensure the availability and proper functioning of medical equipment and supplies.
    
  • Monitor and improve operational workflows to optimize resource utilization and reduce costs.
    
    Quality Assurance and Compliance:
    
    • 
      
    • Ensure compliance with healthcare regulations, accreditation standards, and organizational policies.
      
    • Implement and monitor quality assurance programs to maintain high standards of patient care and safety.
      
    • Address and resolve any operational issues that may affect patient care or staff performance.
      
      Financial Management:
      
      • 
        
      • Develop and manage the department's budget, ensuring cost-effective use of resources.
        
      • Monitor financial performance, including revenue generation, cost control, and financial reporting.
        
      • Identify opportunities for financial improvement without compromising the quality of care.
        
        Patient Experience:
        
        • 
          
        • Oversee initiatives aimed at improving patient experience and satisfaction.
          
        • Handle patient feedback and complaints, ensuring prompt and effective resolution.
          
        • Work with clinical teams to implement patient-centered care models.
          
          Staff Management and Development:
          
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          • Recruit, train, and retain high-quality medical and administrative staff.
            
          • Conduct performance evaluations, provide constructive feedback, and create development plans.
            
          • Foster a collaborative and positive work environment that promotes teamwork and professional growth.
            
            Data and Reporting:
            
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            • Analyze operational data to inform decision-making and strategic planning.
              
            • Prepare and present regular reports on departmental performance, challenges, and opportunities.
              
            • Utilize data analytics to improve service delivery and operational efficiency.
              
              Stakeholder Management:
              
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              • Liaise with internal and external stakeholders, including medical staff, patients, regulatory bodies, and suppliers.
                
              • Represent the department in meetings, conferences, and other forums as required.
                
              • Build and maintain strong relationships with key stakeholders to support the department's objectives.
                
                Education:
                
                • 
                  
                • Bachelor's degree in Healthcare Management, Business Administration, or a related field. A Master's degree (MBA, MHA) is preferred.
                  
                • Clinical background (e.g., MD, RN) is highly desirable.
                  
                  Experience:
                  
                  • 
                    
                  • Minimum of 8-10 years of experience in healthcare operations, with at least 5 years in a leadership role.
                    
                  • Proven track record of managing complex medical operations in a hospital, clinic, or healthcare organization.
                    
                    Skills and Competencies:
                    
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                    • Strong leadership and people management skills.
                      
                    • In-depth knowledge of healthcare regulations, quality standards, and accreditation processes.
                      
                    • Excellent financial management and budgeting skills.
                      
                    • Ability to analyze data and generate actionable insights.
                      
                    • Strong problem-solving and decision-making abilities.
                      
                    • Excellent communication, negotiation, and interpersonal skills.
                      
                    • Ability to work under pressure and manage multiple priorities.
                      
                      Key Performance Indicators (KPIs):
                      
                      • 
                        
                      • Improvement in operational efficiency and cost-effectiveness.
                        
                      • Achievement of patient satisfaction and quality of care targets.
                        
                      • Compliance with regulatory standards and accreditation requirements.
                        
                      • Financial performance relative to budget expectations.
                        
                      • Staff retention and satisfaction rates.
                        
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Keywords: MEDvidi, Inc., Pleasanton , Medical Operations Director, Executive , San Jose, California