Platform Product Manager, Trust & Safety and Player Experience

Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: November 6, 2024

Job Description:

Platform Product Manager, Trust & Safety and Player ExperienceNiantic is looking for an experienced Product Manager to lead Trust & Safety and Player Experience Operations. You will develop and maintain critical systems for games, products, and experiences, as well as create tools for operational teams to ensure player safety and positive experiences.Responsibilities

• Work closely with a diverse group of collaborators from various departments (e.g., Operations, Engineering, Legal, and Game teams) to gather requirements, understand difficulties, and prioritize feature development.
• Own the product roadmap and ensure alignment with broader organizational goals and operational efficiency improvements.
• Own and drive the product strategy for content safety systems, including content moderation of user-generated content (UGC), review tooling, and investigation tooling.
• Lead the development of player experience tooling, including customer support system SDK and automated pipelines for support processing.
• Coordinate the creation and improvement of compliance systems, particularly focusing on data privacy (e.g., GDPR, DSA or equivalent experience) and related admin tools.
• Analyze user data and feedback to continuously improve our tools and systems.
• Prioritize features and develop product roadmaps based on business goals and user needs.
• Manage the entire product lifecycle from conceptualization to launch and post-launch optimization.
• Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.
• Required in-office 2 days a week.Qualifications
  • 3+ years of product management experience, preferably in gaming, trust & safety, or internal systems and tools.
  • Strong understanding of content moderation practices, customer support operations, and data privacy regulations.
  • Experience with API development, SDK implementation, and admin tool creation.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills and ability to collaborate with various collaborators across the organization.
  • Proven track record of successful cross-functional (XFN) collaboration.
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Ability to work in a fast-paced hybrid environment and handle stress appropriately.
  • Experience working on cross-functional teams with effective written and verbal communication skills.
  • Extensive understanding of Trust & Safety domain and methodologies.
  • Experience with agile development methodologies.
  • Knowledge of gaming industry trends and challenges related to Trust & Safety.
  • Understanding of UX/UI design principles for internal tools.
  • Passionate about real-world gameplay and interested in AR mapping experiences.Join our team and play a crucial role in crafting the safety and experience of millions of players worldwide!The total compensation package for this position includes a new hire offer base salary range of $183,600.00 - $204,000.00 + bonus + equity + benefits.Individual pay within this salary range is determined by work location and additional factors, including assessed job-related skills, experience, and relevant education or training. Your recruiter can answer any questions about new hire total compensation during the hiring process.Join the Niantic team!Niantic's global-scale augmented reality platform and digital map powers spatial computing experiences in the real world. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.Niantic is a hybrid first company. We believe that in-person interaction and collaboration fosters creativity, a sense of community, and is critical to our future success as a company. Our hybrid work schedules allow for a mix of remote and in-office work.We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving!Apply for this job* indicates a required field
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Keywords: Tbwa Chiat/Day Inc, Pleasanton , Platform Product Manager, Trust & Safety and Player Experience, Executive , San Francisco, California