Associate/Senior Associate, Information Technology

Company: Tenvie Therapeutics, Inc.
Location: San Francisco
Posted on: February 2, 2025

Job Description:

Associate/Senior Associate, Information TechnologyTenvie is a biotechnology company committed to engineering small molecules that transform the treatment of neurological diseases. The company's foundation is purpose-built with a diverse portfolio of small molecules and a proven team of CNS drug developers to rapidly deliver multiple clinical assets. Tenvie is advancing a pipeline of therapeutics focused on treating neurological, cardiometabolic, and ophthalmic diseases. Its portfolio of wholly owned, highly brain-penetrant, and precision-designed peripherally restricted small molecules address three key drivers of disease: resolving inflammation, rescuing metabolic dysfunction, and restoring lysosomal function. The company's most advanced programs target NLRP3 and SARM1, with additional programs in preclinical development.Tenvie is seeking an IT specialist to join our growing team of passionate researchers. IT plays a critical role in enabling our mission by ensuring robust and efficient technology infrastructure and providing exemplary support to our workforce. Our dynamic and innovative culture favors highly organized candidates, eager to learn and engage across teams.Job Responsibilities

• Serve as the primary point of contact for end user technical support, addressing day-to-day issues related to hardware, software, and network connectivity.
• Provide in-person support for onsite employees and support for staff working remotely.
• Respond to and resolve helpdesk tickets in a timely manner, escalating complex or critical issues to function head and/or MSP.
• Plan and recommend designs that could improve the existing ecosystem.
• Provide on-call support for critical applications and coordinate response efforts with other team members as needed.
• Manage user accounts using platforms like Addigy, Intune, and Azure Active Directory.
• Execute regular maintenance of endpoint devices, including patch management, virus scanning, and hardware upgrades.
• Ensure optimal network and server performance.
• Work closely with lab personnel to troubleshoot issues impacting scientific workflows and ensure IT solutions meet compliance and validation requirements. Participate in data engineering pipelines.
• Contribute to IT initiatives, including the rollout of new technologies, system migrations, and infrastructure upgrades.
• Partner with external vendors and contractors for project-related work, hardware repairs, software licensing, and IT service agreements.
• Develop and maintain thorough documentation for troubleshooting, common issues, and resolutions.
• Support compliance and security initiatives, including multi-factor authentication (MFA) implementation and phishing awareness campaigns.
• Work collaboratively with Operations and Facilities to support and improve office infrastructure and enable uninterrupted, facile research as our organization grows. Set up and improve building network operations in collaboration with vendors/external partners.
• Participate in projects to enhance the overall process and toolset used by IT to serve the needs of Tenvie including but not limited to: virtualization, centralized user and IT asset management and support, videoconferencing, software license management, monitoring and alerting, identity and user management, cybersecurity, data loss prevention, lab informatics and cloud computing, network and compute platform improvement.Qualifications
  • Degree in Computer Science, Information Technology, other technical field or equivalent work experience and applicable certifications.
  • 2-6 years desktop technology and user support experience in a technical enterprise environment, preferably in a biotech, pharma, or healthcare enterprise.Knowledge, Skills, and Abilities
    • Experience supporting Microsoft and Apple desktop technology.
    • Knowledge of Microsoft 365 suite, Active Directory, and endpoint management tools like Intune.
    • Strong competence in basic networking concepts, including DNS, DHCP, and VPN troubleshooting.
    • Exceptional trustworthiness and privacy ethics.
    • Experience with IT service management (ITSM) platforms.
    • A self-starter with exceptional problem-solving and analytical abilities.
    • Must be highly organized, meticulous at record-keeping, and detail oriented.
    • Collaborative mindset with a focus on delivering excellent customer service.
    • Excellent communication and interpersonal skills, with the ability to work effectively with both on-site and remote employees.Physical Demands and Work Environment
      • Duties are typically performed in an office setting.
      • This position requires the ability to lift, carry, push, pull objects that weigh up to 40 pounds.
      • This position may require working outside normal working hours and participation in on-call coverage.Expected salary range:
        • $65,000-95,000 annual base salaryTenvie is proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability or any other status protected under federal, state or local law. All employment is decided on the basis of qualifications, merit and business need.
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Keywords: Tenvie Therapeutics, Inc., Pleasanton , Associate/Senior Associate, Information Technology, IT / Software / Systems , San Francisco, California