Dispatcher -

Location: Stockton
Posted on: November 1, 2024

Job Description:

The Dispatcher works to direct the day-to-day route operations and reports to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Supervisor or Division Manager as appropriate.

Examples of Work/Job Duties

Takes client calls and communicates issues with drivers and Operations Manager as appropriate.

Monitors radio, telephones and on-road provision of service for quality.

Assists Operations Supervisor to ensure appropriate workforce level each day, calls in replacement personnel as needed.

Responsible for influencing positive employee morale and quality customer service.

Monitors and completes sign-in and sign-out sheets daily for all drivers.

May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.

Monitors daily system performance.

Participates in analysis and review of operating performance.

Notes all absences and/or tardiness issues and communicates same to Operations Manager as appropriate.

Schedule passenger trip request through the use of automated system to achieve systems goals.

Screens route sheets, time cards, and performance reports.

All other duties, as assigned.

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Requirements

Must be experienced in computerized dispatch systems

Must have the ability to work in a fast paced environment.

Must be able to handle multiple tasks simultaneously and maintain composure under pressure.

Successful candidate will also demonstrate a high customer service commitment.

Past dispatch experience is a plus.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Pleasanton , Dispatcher -, Other , Stockton, California