Support Center Analyst

Company: VirtualVocations
Location: Sacramento
Posted on: February 5, 2025

Job Description:

A company is looking for a L1 EUX Associate Engineer to provide technical support to Managed Services clients.

Key Responsibilities

Resolve problems reported to the service desk via phone or web tickets
Provide timely communication on ticket status and resolution
Update and maintain Help Desk documentation and knowledgebase articles

Required Qualifications

3-5 years of Service Desk experience
Experience with Windows Operating systems and MS Office applications
Basic knowledge of network technologies and VPN clients
Understanding of security principles and best practices
Experience with mobile device support and troubleshooting

Keywords: VirtualVocations, Pleasanton , Support Center Analyst, Professions , Sacramento, California

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